1. Introduction

Arta Electrical (“we”, “us”, or “our”) is committed to protecting the privacy of everyone who visits our website at www.artaelectrical.com.au or contacts us for electrical and air conditioning services. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website or engaging our services, you consent to the practices described in this policy.

2. About Us

Arta Electrical is a licensed electrical contracting business operating across the Gold Coast and South Brisbane, Queensland. We provide residential and commercial electrical services, air conditioning installation, smoke alarm compliance, switchboard upgrades, and property management solutions.

If you have any questions about this policy, you can contact us at:

Email: arta@artaelectrical.com.au

Phone: 0401 969 946

Address: Gold Coast, South Brisbane and surrounding areas, Queensland, Australia

3. What Information We Collect

We may collect the following types of personal information:

3.1 Information You Provide to Us

• Your name and contact details (phone number, email address, home or business address)
• Details of the electrical or air conditioning work you are enquiring about
• Payment information (processed securely through our payment providers)
• Any other information you include in enquiry forms, emails, or phone calls

3.2 Information Collected Automatically

When you visit our website, we may automatically collect certain technical data, including:

• Your IP address and general location
• Browser type and operating system
• Pages visited, time spent on pages, and referring URLs
• Device type and screen resolution

This information is collected through cookies and analytics tools (including Google Analytics and Meta Pixel) to help us understand how people use our website and improve our services.

4. How We Use Your Information

We use your personal information to:

• Respond to your enquiries and provide quotes for electrical work
• Arrange and schedule service bookings
• Process payments and issue invoices
• Send appointment reminders or follow-up communications
• Comply with legal and regulatory obligations (including licensing, workplace health and safety, and electrical compliance requirements)
• Improve our website and marketing communications
• Send you relevant promotional material about our services (only with your consent or where otherwise permitted by law)

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies, including:

• Google Analytics: Google Analytics

         We use Google Analytics to understand how visitors interact with our website. Google Analytics collects data such as pages viewed, session duration, and traffic sources. This data is aggregated and does not personally identify you. You can opt out via the Google Analytics Opt-out Browser Add-on.

• Meta Pixel (Facebook Pixel): Meta Pixel

         We use the Meta Pixel to measure the effectiveness of our advertising and to show relevant ads to people who have visited our website. This may involve the collection of data about your browsing activity. You can manage your ad preferences at facebook.com/ads/preferences.

You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

6. Disclosure of Your Information

We do not sell your personal information. We may share your information with:

• Service providers who assist with website hosting, analytics, advertising, or business operations (bound by confidentiality obligations)
• Payment processors for the purpose of completing transactions
• Government bodies or regulators where required by law (for example, electrical licensing authorities or courts)
• Our professional advisers, including accountants and legal advisers, where necessary

Some of our service providers (including Google and Meta) may process data outside of Australia. Where this occurs, we take reasonable steps to ensure your information is handled in accordance with the APPs.

7. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. These steps include:

• Using secure, reputable platforms for storing and transmitting data
• Limiting access to personal information to those who need it to perform their role
• Retaining information only for as long as necessary for the purposes for which it was collected, or as required by law

Despite our efforts, no method of electronic transmission or storage is completely secure. If you have concerns about the security of your information, please contact us directly.

8. Access and Correction

You have the right to request access to the personal information we hold about you, and to ask us to correct it if it is inaccurate, out of date, incomplete, irrelevant, or misleading.

To make a request, please contact us using the details in Section 2. We will respond within a reasonable time and in accordance with our obligations under the Privacy Act 1988 (Cth). We may need to verify your identity before processing your request.

In some circumstances, we may decline to provide access or make corrections, in which case we will provide written reasons.

9. Privacy Complaints

If you believe we have breached the Australian Privacy Principles or mishandled your personal information, we encourage you to contact us first so we can attempt to resolve your concern:

Email: arta@artaelectrical.com.au

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

Website: www.oaic.gov.au

Phone: 1300 363 992

10. Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.

11. Children’s Privacy

Our website and services are not directed at children under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us and we will promptly delete it.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The updated policy will be posted on our website with a revised effective date. Your continued use of our website following any changes constitutes your acceptance of the updated policy.